​Find answers to the most common questions about Pantor dive watches, shipping, warranty, and care.

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🕰️ About Pantor Watches

1. What makes Pantor watches unique?
Pantor specializes in professional-grade dive watches designed for reliability, precision, and durability. Our timepieces feature automatic mechanical movements, high water resistance (up to 1000m), sapphire crystals, and original designs crafted for underwater performance.

2. Are Pantor watches suitable for deep-sea diving?
Yes. Many of our models, like the Pantor Seahorse and Seal, offer water resistance up to 1000 meters (3300 ft), helium escape valves, and screw-down crowns — making them ideal for serious divers.

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📦 Shipping & Delivery

3. Do you ship internationally?
Yes, we ship worldwide. Shipping rates and times vary based on your location. Orders are processed within 1–3 business days.

4. How long will it take to receive my watch?

• USA: 3–14 business days

• Europe & Asia: 7–20 business days

• Other regions: 10–20 business days

Tracking numbers are provided once the order ships.

5. Will I need to pay import taxes or customs fees?
Depending on your country, import duties or VAT may apply. These charges are the buyer’s responsibility.

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🔧 Warranty & Returns

6. Do Pantor watches come with a warranty?
Yes. All Pantor watches include a 1-year international warranty covering manufacturing defects. This excludes damage from accidents, improper use, or unauthorized modifications.

7. What is your return policy?
You can return unused items within 14 days of delivery. Watches must be in original condition and packaging. Please contact us at information@pantorwatches.com before sending back any products.

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🔍 Watch Specifications & Maintenance

8. What movements do Pantor watches use?
Our watches use reliable automatic movements from Japan (such as Seiko NH35/NH36) and Switzerland, depending on the model.

9. Are your watches made of stainless steel?
Yes, we use 316L surgical-grade stainless steel for superior corrosion resistance and longevity. Many models also feature ceramic bezels and luminous markers.

10. How should I care for my dive watch?

• Rinse after saltwater use

• Avoid exposure to extreme heat

• Service every 3–5 years

• Ensure the crown is screwed down before water exposure​

 

📩 Contact & Support

11. How can I contact Pantor customer service?
You can email us at information@pantorwatches.com or use the Contact Us form on our website. We usually respond within 24 hours.

12. Do you offer special deals or discounts?
Yes! Join our mailing list for updates on seasonal promotions, new releases, and exclusive discount codes.

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